Tag: genesys

Alcatel-Lucent sells Genesys for $1.5b 
By James Hutchinson | Oct 21, 2011 | Comment Now 
Sells subsidiary for the same price it paid.
 
Flood relief tests Queensland shared services strategy 
By Brett Winterford | Jan 11, 2011 | Comment Now 
Call centre system crashes as Australians open their wallets.
 
NEC to rebuild RACV network 
Dec 9, 2010 | Comment Now 
Motoring club in "ground up" upgrade.
 
Telstra looks to remote workers for 24/7 call centres 
By Angus Kidman | Aug 18, 2010 | 2 Comments 
Mix of offshore and onshore staff.
 
Calls answered based on your worth 
By Ben Grubb | Aug 17, 2009 | 2 Comments 
Are you worth the call?
 
Web shakes up contact centre industry 
By Liz Tay | Aug 15, 2008 | Comment Now 
The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
 
Genesys enters Aussie partnership to build ‘Quality Conversations’ 
By Liz Tay | Aug 14, 2008 | Comment Now 
Genesys has partnered with Australian developer Kevin Panozza to address a need for soft skills among contact centre staff.
 
NAB upgrades contact centre technology 
By Liz Tay | Aug 13, 2008 | Comment Now 
The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
 
NSC signs up Avaya rival Genesys 
By Fleur Doidge | Dec 15, 2003 | Comment Now 
Telecommunications specialist NSC has signed a deal with contact centre software vendor Genesys -- which competes in the Australian market against main NSC partner Avaya.
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