Tag: customer

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CommBank asks customers for banking ideas 
Finance
CommBank asks customers for banking ideas
Dec 5, 2011 | Comment Now 
Creates platform to draw out customer vision.
 
Telstra Wholesale begins customer portal migration 
Telco/ISP
Telstra Wholesale begins customer portal migration
By Ry Crozier | Mar 30, 2011 | Comment Now 
New "one-stop shop" open for business.
 
Hacker takes off with TripAdvisor's customer email database  
Security
Hacker takes off with TripAdvisor's customer email database
By Nate Cochrane | Mar 25, 2011 | Comment Now 
Personal details for as many as 20 million travellers in the wind.
 
Telstra eyes future dollars from customer growth 
Telco/ISP
Telstra eyes future dollars from customer growth
By Ry Crozier | Feb 10, 2011 | 5 Comments 
Claims biggest customer grab in a decade.
 
Lush customer details stolen by hackers 
Security
Lush customer details stolen by hackers
By Brett Winterford, Jennifer Scott | Jan 24, 2011 | Comment Now 
Credit card details stolen.
 
ACCC won't advocate Vodafone contract walkout 
Telco/ISP
ACCC won't advocate Vodafone contract walkout
By Ry Crozier | Dec 16, 2010 | 3 Comments 
Slams report.
 
Opinion: Telcos need to address TIO disquiet 
Telco/ISP
Opinion: Telcos need to address TIO disquiet
By David Havyatt | Nov 12, 2010 | 3 Comments 
..before the Government comes knocking.
 
Telstra assures security on remote IT support 
Hardware
Telstra assures security on remote IT support
Oct 26, 2010 | 3 Comments 
New way to configure devices.
 
Optus-NBN deal would make 'total sense', says Budde 
Telco/ISP
Optus-NBN deal would make 'total sense', says Budde
By Ry Crozier | Oct 6, 2010 | 8 Comments 
NBN Co thirsts for customers and engineering skills.
 
CBA's NZ bank Facebooks customer service  
Finance
CBA's NZ bank Facebooks customer service
By Liam Tung | Sep 14, 2010 | Comment Now 
Goes beyond publishing.
 
Westfield customer details exposed in data breach 
Security
Westfield customer details exposed in data breach
By Brett Winterford | Aug 12, 2010 | Comment Now 
Notifies Bondi customers in show of good faith.
 
Basslink throws weight behind NBN Tasmania 
Telco/ISP
Basslink throws weight behind NBN Tasmania
By Ry Crozier | Aug 2, 2010 | Comment Now 
Touts new POPs among expansion plans.
 
HP and Alcatel-Lucent outline 10-year strategy 
Networking
HP and Alcatel-Lucent outline 10-year strategy
By Dan Worth | May 25, 2010 | Comment Now 
Unified communications and collaboration partnership.
 
IBM tool taps social networking data for CRM boost 
Software
IBM tool taps social networking data for CRM boost
By Spencer Dalziel | May 12, 2010 | Comment Now 
Predictive intelligence software identifies behavioural attitudes.
 
Super Cheap Auto drives up IT budget 
Software
Super Cheap Auto drives up IT budget
By Ry Crozier | Feb 18, 2010 | Comment Now 
CRM system and comms terminals on buy list.
 
Nexus One users complain of poor 3G connection 
Hardware
Nexus One users complain of poor 3G connection
By Dan Worth | Jan 12, 2010 | 1 Comment 
Phone causing more problems for web giant.
 
Revealed: Telstra-NBN asset deal dangers 
Telco/ISP
Revealed: Telstra-NBN asset deal dangers
By Ry Crozier | Dec 8, 2009 | Comment Now 
Duct damage an unknown in negotiations.
 
Telstra looks to the web for feedback loop 
Telco/ISP
Telstra looks to the web for feedback loop
By Brett Winterford | Dec 7, 2009 | Comment Now 
Looks to harness the views of 18,000 customers to improve customer service.
 
Symantec falls as Romanian hacker strikes again 
Security
Symantec falls as Romanian hacker strikes again
By Phil Muncaster | Nov 24, 2009 | Comment Now 
SQL injection attack exposes customer data.
 
Vocus creates CIO role 
Telco/ISP
Vocus creates CIO role
By Ry Crozier | Oct 26, 2009 | Comment Now 
Former Soul/TPG executive spearheads customer portal and "burstable" IP projects.
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