Tag: contact

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Salesforce.com nabs Australia Post call centre 
Software
Salesforce.com nabs Australia Post call centre
By Liam Tung | Nov 22, 2011 | Comment Now 
Post to go social.
 
NBN Co to trial direct calls to ISPs' customers 
Telco/ISP
NBN Co to trial direct calls to ISPs' customers
By Ry Crozier | May 11, 2011 | 1 Comment 
Technician call-out confirmations to come direct.
 
Macquarie Telecom opens $5m Sydney contact centre 
Telco/ISP
Macquarie Telecom opens $5m Sydney contact centre
By Brett Winterford | Jul 7, 2010 | 3 Comments 
Forty-seat contact centre in Sydney CBD.
 
Salesforce buys Jigsaw database for $152m 
Software
Salesforce buys Jigsaw database for $152m
By Rosalie Marshall | Apr 23, 2010 | Comment Now 
Sales teams promised up-to-date business contacts.
 
Queensland Police builds "non-urgent" contact centre 
Software
Queensland Police builds "non-urgent" contact centre
By Ry Crozier | Oct 20, 2009 | Comment Now 
DiData and Sword Ciboodle win deals.
 
Calls answered based on your worth 
Software
Calls answered based on your worth
By Ben Grubb | Aug 17, 2009 | 2 Comments 
Are you worth the call?
 
Google rolls out Sync for new handsets 
Hardware
Google rolls out Sync for new handsets
By Shaun Nichols | Feb 10, 2009 | Comment Now 
Google has ported its Sync service to the iPhone and Windows Mobile platforms.
 
'Spoken tokens' touted as ultimate security 
Software
'Spoken tokens' touted as ultimate security
By Liz Tay | Sep 19, 2008 | Comment Now 
An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
 
Contact centres urged to look offshore for staff 
Training & Development
Contact centres urged to look offshore for staff
By Liz Tay | Sep 15, 2008 | Comment Now 
Australian contact centres need to look offshore to solve staffing issues, claims customer service outsourcing agency, Convergys.
 
Home-based contact centre agents to double by 2010 
Telco/ISP
Home-based contact centre agents to double by 2010
By Kathryn Small | Sep 12, 2008 | Comment Now 
Employers -- especially contact centre managers -- are increasingly hiring staff who will work from home, according to a recent survey.
 
Suncorp embarks on teleworking pilot 
Telco/ISP
Suncorp embarks on teleworking pilot
By Ry Crozier | Sep 3, 2008 | Comment Now 
Suncorp is said to be trialling teleworking at its 1,000 seat contact centre on the back of increased interest in ‘virtual’ business models.
 
Genesys enters Aussie partnership to build ‘Quality Conversations’ 
Telco/ISP
Genesys enters Aussie partnership to build ‘Quality Conversations’
By Liz Tay | Aug 14, 2008 | Comment Now 
Genesys has partnered with Australian developer Kevin Panozza to address a need for soft skills among contact centre staff.
 
Many Aussie firms neglect contact info 
Strategy
Many Aussie firms neglect contact info
Jul 3, 2008 | Comment Now 
A report from data specialist Experian QAS found that 45 percent of Australian organisations have almost no procedures to keep their contact data accurate and up-to-date, and ...
 
Contact centres: Evolution 
Telco/ISP
Contact centres: Evolution
By Liz Tay | Mar 31, 2008 | Comment Now 
To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more ...
 
Admiring, not hiring is the key to skills shortage 
Training & Development
Admiring, not hiring is the key to skills shortage
By Liz Tay | Mar 27, 2008 | Comment Now 
While the Australian IT industry laments a lack of industry awareness and training to support staffing requirements, employee retention could be the key to overcoming the ...
 
Avaya’s new Contact Centre tools add SIP 
Telco/ISP
Avaya’s new Contact Centre tools add SIP
By Dave Bailey | Jan 22, 2008 | Comment Now 
Avaya has announced that it is moving away from proprietary software and putting end-to-end session initiation protocol (SIP) functionality in the latest releases of its IP ...
 
Forty-seat IP-based contact centre straddles Tasman 
Telco/ISP
Forty-seat IP-based contact centre straddles Tasman
By Fleur Doidge | Jul 27, 2004 | Comment Now 
Voice and data integrator BTAS has completed an IP telephony, 40-seat contact centre deployment straddling the Tasman sea for travel agent Globus & Cosmos.
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