Tag: contact

Origin Energy completes troubled SAP transformation 
By Allie Coyne | Sep 18, 2014 | Comment Now 
Claims to have beaten deadline and saved $100 million.
 
Google tests smart contact lens 
Jan 17, 2014 | Comment Now 
New way to manage diabetes?
 
Salesforce.com nabs Australia Post call centre 
 
NBN Co to trial direct calls to ISPs' customers 
By Ry Crozier | May 11, 2011 | Comment Now 
Technician call-out confirmations to come direct.
 
Macquarie Telecom opens $5m Sydney contact centre 
By Brett Winterford | Jul 7, 2010 | Comment Now 
Forty-seat contact centre in Sydney CBD.
 
Trend Micro warns of 419-style World Cup scams 
By Phil Muncaster | May 27, 2010 | Comment Now 
Latest spam runs looking to fool unsuspecting fans.
 
Salesforce buys Jigsaw database for $152m 
By Rosalie Marshall | Apr 23, 2010 | Comment Now 
Sales teams promised up-to-date business contacts.
 
Queensland Police builds "non-urgent" contact centre 
By Ry Crozier | Oct 20, 2009 | Comment Now 
DiData and Sword Ciboodle win deals.
 
Calls answered based on your worth 
By Ben Grubb | Aug 17, 2009 | Comment Now 
Are you worth the call?
 
Google rolls out Sync for new handsets 
By Shaun Nichols | Feb 10, 2009 | Comment Now 
Google has ported its Sync service to the iPhone and Windows Mobile platforms.
 
'Spoken tokens' touted as ultimate security 
By Liz Tay | Sep 19, 2008 | Comment Now 
An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
 
'Spoken tokens' touted as ultimate security 
By Liz Tay | Sep 19, 2008 | Comment Now 
An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
 
Contact centres urged to look offshore for staff 
By Liz Tay | Sep 15, 2008 | Comment Now 
Australian contact centres need to look offshore to solve staffing issues, claims customer service outsourcing agency, Convergys.
 
Home-based contact centre agents to double by 2010 
By Kathryn Small | Sep 12, 2008 | Comment Now 
Employers -- especially contact centre managers -- are increasingly hiring staff who will work from home, according to a recent survey.
 
Suncorp embarks on teleworking pilot 
By Ry Crozier | Sep 3, 2008 | Comment Now 
Suncorp is said to be trialling teleworking at its 1,000 seat contact centre on the back of increased interest in ‘virtual’ business models.
 
Many Aussie firms neglect contact info 
Jul 3, 2008 | Comment Now 
A report from data specialist Experian QAS found that 45 percent of Australian organisations have almost no procedures to keep their contact data accurate and up-to-date, and ...
 
Survey exposes gaps in contact centre ID verification 
By Mitchell Smith | Apr 11, 2008 | Comment Now 
The launch of new research into consumer attitudes about contact centre identity verification has revealed a range of new opportunities for the channel.
 
Contact centres: Evolution 
By Liz Tay | Mar 31, 2008 | Comment Now 
To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more ...
 
Admiring, not hiring is the key to skills shortage 
By Liz Tay | Mar 27, 2008 | Comment Now 
While the Australian IT industry laments a lack of industry awareness and training to support staffing requirements, employee retention could be the key to overcoming the ...
 
Avaya’s new Contact Centre tools add SIP 
By Dave Bailey | Jan 22, 2008 | Comment Now 
Avaya has announced that it is moving away from proprietary software and putting end-to-end session initiation protocol (SIP) functionality in the latest releases of its IP ...
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Which is the most prevalent cyber attack method your organisation faces?




   |   View results
Phishing and social engineering
  66%
 
Advanced persistent threats
  4%
 
Unpatched or unsupported software vulnerabilities
  11%
 
Denial of service attacks
  6%
 
Insider threats
  12%
TOTAL VOTES: 1355

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