Tag: contact

Google tests smart contact lens 
Jan 17, 2014 | Comment Now 
New way to manage diabetes?
 
Salesforce.com nabs Australia Post call centre 
 
NBN Co to trial direct calls to ISPs' customers 
By Ry Crozier | May 11, 2011 | Comment Now 
Technician call-out confirmations to come direct.
 
Macquarie Telecom opens $5m Sydney contact centre 
By Brett Winterford | Jul 7, 2010 | Comment Now 
Forty-seat contact centre in Sydney CBD.
 
Trend Micro warns of 419-style World Cup scams 
By Phil Muncaster | May 27, 2010 | Comment Now 
Latest spam runs looking to fool unsuspecting fans.
 
Salesforce buys Jigsaw database for $152m 
By Rosalie Marshall | Apr 23, 2010 | Comment Now 
Sales teams promised up-to-date business contacts.
 
Queensland Police builds "non-urgent" contact centre 
By Ry Crozier | Oct 20, 2009 | Comment Now 
DiData and Sword Ciboodle win deals.
 
Calls answered based on your worth 
By Ben Grubb | Aug 17, 2009 | Comment Now 
Are you worth the call?
 
Google rolls out Sync for new handsets 
By Shaun Nichols | Feb 10, 2009 | Comment Now 
Google has ported its Sync service to the iPhone and Windows Mobile platforms.
 
'Spoken tokens' touted as ultimate security 
By Liz Tay | Sep 19, 2008 | Comment Now 
An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
 
'Spoken tokens' touted as ultimate security 
By Liz Tay | Sep 19, 2008 | Comment Now 
An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
 
Contact centres urged to look offshore for staff 
By Liz Tay | Sep 15, 2008 | Comment Now 
Australian contact centres need to look offshore to solve staffing issues, claims customer service outsourcing agency, Convergys.
 
Home-based contact centre agents to double by 2010 
By Kathryn Small | Sep 12, 2008 | Comment Now 
Employers -- especially contact centre managers -- are increasingly hiring staff who will work from home, according to a recent survey.
 
Suncorp embarks on teleworking pilot 
By Ry Crozier | Sep 3, 2008 | Comment Now 
Suncorp is said to be trialling teleworking at its 1,000 seat contact centre on the back of increased interest in ‘virtual’ business models.
 
Many Aussie firms neglect contact info 
Jul 3, 2008 | Comment Now 
A report from data specialist Experian QAS found that 45 percent of Australian organisations have almost no procedures to keep their contact data accurate and up-to-date, and ...
 
Survey exposes gaps in contact centre ID verification 
By Mitchell Smith | Apr 11, 2008 | Comment Now 
The launch of new research into consumer attitudes about contact centre identity verification has revealed a range of new opportunities for the channel.
 
Contact centres: Evolution 
By Liz Tay | Mar 31, 2008 | Comment Now 
To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more ...
 
Admiring, not hiring is the key to skills shortage 
By Liz Tay | Mar 27, 2008 | Comment Now 
While the Australian IT industry laments a lack of industry awareness and training to support staffing requirements, employee retention could be the key to overcoming the ...
 
Avaya’s new Contact Centre tools add SIP 
By Dave Bailey | Jan 22, 2008 | Comment Now 
Avaya has announced that it is moving away from proprietary software and putting end-to-end session initiation protocol (SIP) functionality in the latest releases of its IP ...
 
A safer way to stay in contact 
By Marcia Savage | Oct 15, 2004 | Comment Now 
As workforces are becoming increasingly mobile, companies are searching for a variety of technologies to secure mobile users.
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The great data centre opportunity on Australia's doorstep
The great data centre opportunity on Australia's doorstep
Scott Noteboom, CEO of LitBit speaking at The Australian Data Centre Strategy Summit 2014 in the Gold Coast, Queensland, Australia. http://bit.ly/1qpxVfV Scott Noteboom is a data centre engineer who led builds for Apple and Yahoo in the earliest days of the cloud, and who now eyes Asia as the next big opportunity. Read more: http://www.itnews.com.au/News/372482,how-do-we-serve-three-billion-new-internet-users.aspx#ixzz2yNLmMG5C
Interview: Karl Maftoum, CIO, ACMA
Interview: Karl Maftoum, CIO, ACMA
To COTS or not to COTS? iTnews asks Karl Maftoum, CIO of the ACMA, at the CIO Strategy Summit.
Susan Sly: What is the Role of the CIO?
Susan Sly: What is the Role of the CIO?
AEMO chief information officer Susan Sly calls for more collaboration among Australia's technology leaders at the CIO Strategy Summit.
Meet the 2014 Finance CIO of the Year
Meet the 2014 Finance CIO of the Year
Credit Union Australia's David Gee awarded Finance CIO of the Year at the iTnews Benchmark Awards.
Meet the 2014 Retail CIO of the Year
Meet the 2014 Retail CIO of the Year
Damon Rees named Retail CIO of the Year at the iTnews Benchmark Awards for his work at Woolworths.
Robyn Elliott named the 2014 Utilities CIO of the Year
Robyn Elliott named the 2014 Utilities CIO of the Year
Acting Foxtel CIO David Marks accepts an iTnews Benchmark Award on behalf of Robyn Elliott.
Meet the 2014 Industrial CIO of the Year
Meet the 2014 Industrial CIO of the Year
Sanjay Mehta named Industrial CIO of the Year at the iTnews Benchmark Awards for his work at ConocoPhillips.
Meet the 2014 Healthcare CIO of the Year
Meet the 2014 Healthcare CIO of the Year
Greg Wells named Healthcare CIO of the Year at the iTnews Benchmark Awards for his work at NSW Health.
Meet the 2014 Education CIO of the Year
Meet the 2014 Education CIO of the Year
William Confalonieri named Healthcare CIO of the Year at the iTnews Benchmark Awards for his work at Deakin University.
Meet the 2014 Government CIO of the Year
Meet the 2014 Government CIO of the Year
David Johnson named Government CIO of the Year at the iTnews Benchmark Awards for his work at the Queensland Police Service.
Q and A: Coalition Broadband Policy
Q and A: Coalition Broadband Policy
Malcolm Turnbull and Tony Abbott discuss the Coalition's broadband policy with the press.
AFP scalps hacker 'leader' inside Australia's IT ranks.
AFP scalps hacker 'leader' inside Australia's IT ranks.
The Australian Federal Police have arrested a Sydney-based IT security professional for hacking a government website.
NBN Petition Delivered To Turnbull's Office
NBN Petition Delivered To Turnbull's Office
UTS CIO: IT teams of the future
UTS CIO: IT teams of the future
UTS CIO Chrissy Burns talks data.
New UTS Building: the IT within
New UTS Building: the IT within
The IT behind tomorrow's universities.
iTnews' NBN Panel
iTnews' NBN Panel
Is your enterprise NBN-ready?
Introducing iTnews Labs
Introducing iTnews Labs
See a timelapse of the iTnews labs being unboxed, set up and switched on! iTnews will produce independent testing of the latest enterprise software to hit the market after installing a purpose-built test lab in Sydney. Watch the installation of two DL380p servers, two HP StoreVirtual 4330 storage arrays and two HP ProCurve 2920 switches.
The True Cost of BYOD
The True Cost of BYOD
iTnews' Brett Winterford gives attendees of the first 'Touch Tomorrow' event in Brisbane a brief look at his research into enterprise mobility. What are the use cases and how can they be quantified? What price should you expect to pay for securing mobile access to corporate applications? What's coming around the corner?
Ghost clouds
Ghost clouds
ACMA chair Chris Chapman says there is uncertainty over whether certain classes of cloud service providers are caught by regulations.
Was the Snowden leak inevitable?
Was the Snowden leak inevitable?
Privacy experts David Vaile (UNSW Cyberspace Law and Policy Centre) and Craig Scroggie (CEO, NextDC) claim they were not surprised by the Snowden leaks about the NSA's PRISM program.
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