Tag: complaints

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Mobile services fuel TIO complaint rise 
Telco/ISP
Mobile services fuel TIO complaint rise
By James Hutchinson | Nov 8, 2011 | Comment Now 
New complaints soar but inquiries mellow.
 
auDA fields 146 complaints about Aussie domain industry 
Telco/ISP
auDA fields 146 complaints about Aussie domain industry
By Ry Crozier | Oct 13, 2011 | Comment Now 
Regulator releases first full year of statistics.
 
Telco ombudsman settles Exetel court stoush 
Telco/ISP
Telco ombudsman settles Exetel court stoush
By Ry Crozier | Jul 14, 2011 | Comment Now 
New process to be trialled.
 
Vodafone not a scapegoat for TIO spike 
Telco/ISP
Vodafone not a scapegoat for TIO spike
By Ry Crozier | May 4, 2011 | Comment Now 
Consumer group finds complaints rising across all telcos.
 
TIO welcomes external review 
Telco/ISP
TIO welcomes external review
By Ry Crozier | Mar 30, 2011 | 3 Comments 
Internal review also underway.
 
Vodafone fuels sharp rise in new TIO complaints 
Telco/ISP
Vodafone fuels sharp rise in new TIO complaints
Feb 25, 2011 | 6 Comments 
"Extremely disappointing".
 
TIO sees sharp rise in 'money' complaints 
Finance
TIO sees sharp rise in 'money' complaints
By Ry Crozier | Dec 3, 2010 | 2 Comments 
ISPs and mobile telcos the worst offenders.
 
VHA sees record ‘complaints' before iPhone 4 launch 
Telco/ISP
VHA sees record ‘complaints' before iPhone 4 launch
By Ry Crozier | Sep 27, 2010 | 4 Comments 
Customers try to dial into free handset upgrade.
 
ACMA blasts telcos over complaint responses 
Telco/ISP
ACMA blasts telcos over complaint responses
By Ry Crozier | Sep 27, 2010 | 1 Comment 
Telcos argue that there is no case for more regulation.
 
Privacy Office critical of telco complaints study 
Telco/ISP
Privacy Office critical of telco complaints study
By Ry Crozier | Sep 16, 2010 | Comment Now 
TIO and ACMA comparisons "inappropriate".
 
TIO mulls Twitter as complaints gateway 
Telco/ISP
TIO mulls Twitter as complaints gateway
By Ry Crozier | Jul 8, 2010 | Comment Now 
Focus on accessibility.
 
Telco questions TIO complaint count 
Telco/ISP
Telco questions TIO complaint count
By Brett Winterford | Apr 21, 2010 | 17 Comments 
Were there that many complaints?
 
ACMA launches formal telco complaints inquiry 
Telco/ISP
ACMA launches formal telco complaints inquiry
By Ry Crozier | Apr 20, 2010 | 1 Comment 
Conroy proposes to give ACMA more power.
 
Telcos should compensate complainers, says watchdog 
Telco/ISP
Telcos should compensate complainers, says watchdog
By Ben Grubb | Oct 26, 2009 | 5 Comments 
ACCAN calls on Conroy to ‘threaten’ industry with further reform.
 
Telco complaints grow 1.8 percent in three months 
Telco/ISP
Telco complaints grow 1.8 percent in three months
Aug 24, 2009 | Comment Now 
But small complaints niggle TIO - and the Minister.
 
Telemarketers heed watchdog's call 
Telco/ISP
Telemarketers heed watchdog's call
Jul 6, 2009 | Comment Now 
Regulator jolts industry with $300,000 in fines.
 
Sydney Uni students vent about Microsoft email system 
Software
Sydney Uni students vent about Microsoft email system
May 22, 2009 | Comment Now 
University of Sydney students have taken to online forums to vent about the institution switching its email over to Microsoft’s Live@edu product earlier this month.
 
Telstra takes tougher stance on premium SMS 
Telco/ISP
Telstra takes tougher stance on premium SMS
Apr 3, 2009 | Comment Now 
Telstra will introduce tough new rules on premium SMS providers before the end of June, including double opt-in requirements and a process to terminate providers with “continued...
 
Senator Conroy blasts telcos over complaint levels 
Telco/ISP
Senator Conroy blasts telcos over complaint levels
Nov 21, 2008 | Comment Now 
Communications minister Stephen Conroy has given telcos a blunt warning to either 'lift their game' in responding to customer complaints or face government intervention to make ...
 
Telstra cops complaints from four rival telcos 
Telco/ISP
Telstra cops complaints from four rival telcos
By Lilia Guan | Feb 1, 2008 | Comment Now 
The Australian Competition and Consumer Commission (ACCC) has received notification of five telecommunications access disputes under Part XIC of the Trade Practices Act 1974.
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