TIO reports for the first time on NBN complaints 
By Allie Coyne | Oct 23, 2014 | Comment Now 
Connection delays top list, while excess mobile data charges dominate overall.
 
Turnbull offers metadata definition 
By Allie Coyne | Aug 8, 2014 | Comment Now 
Doesn't include websites.
 
Dodo caught out for failing to send usage alerts 
By Paris Cowan | Jun 18, 2014 | Comment Now 
Telco compensates customers.
 
Beagle Telecom takes aim at ACCAN, TIO 
By Ry Crozier | Dec 19, 2013 | Comment Now 
Reform proposals sent to new government.
 
ACMA receives 50 network interference complaints a week 
 
Law firm mum on Vodafone class action sign-ups 
By Allie Coyne | Mar 4, 2013 | Comment Now 
Needs numbers to make a case.
 
Six 'telcos' outside TIO scheme under investigation 
 
HCF rolls out electronic health records system 
By Joshua Gliddon | Jan 17, 2013 | Comment Now 
Thin-client access frees up dental appointments.
 
ACMA calls for comment on international roaming 
By Joshua Gliddon | Dec 13, 2012 | Comment Now 
Updated: Technical feasibility of warning customers.
 
Ombudsman reports fewer iiNet, Telstra, TPG complaints 
By Ry Crozier | Oct 29, 2012 | Comment Now 
Industry improvement let down by mobile telcos.
 
ACMA fields more complaints on mobile interference 
By Ry Crozier | Oct 17, 2012 | Comment Now 
Continues to crack down on illegal devices.
 
Telco code won't end bill shock: Ombudsman 
By James Hutchinson | Oct 10, 2012 | Comment Now 
Gaps remain in TCP code.
 
Government calls for telco ombudsman restructure 
 
NSW Health eyes cloud in data centre reform 
By Ry Crozier, Brett Winterford | Apr 17, 2012 | Comment Now 
Recruitment points to long-awaited action.
 
TIO cracks down on small business complaints 
By James Hutchinson | Feb 29, 2012 | Comment Now 
Fewer businesses will qualify for free telco dispute resolution.
 
Vodafone Australia churn nears half a million for 2011 
By James Hutchinson | Feb 14, 2012 | Comment Now 
British joint owners 'not pleased'.
 
Telco strategy shifts to the customer 
By David Kennedy | Dec 9, 2011 | Comment Now 
Comment: Better customer service a win for consumers and telcos.
 
Bytecard misses ACMA dispute deadline 
By Ry Crozier | Nov 15, 2011 | Comment Now 
Under threat of legal action.
 
Mobile services fuel TIO complaint rise 
By James Hutchinson | Nov 8, 2011 | Comment Now 
New complaints soar but inquiries mellow.
 
auDA fields 146 complaints about Aussie domain industry 
By Ry Crozier | Oct 13, 2011 | Comment Now 
Regulator releases first full year of statistics.
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Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  39%
 
Your insurance company
  3%
 
A technology company (Google, Facebook et al)
  7%
 
Your telco, ISP or utility
  8%
 
A retailer (Coles, Woolworths et al)
  2%
 
A Federal Government agency (ATO, Centrelink etc)
  20%
 
An Australian law enforcement agency (AFP, ASIO et al)
  15%
 
A State Government agency (Health dept, etc)
  6%
TOTAL VOTES: 810

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