Tag: call

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AAPT to expand into infrastructure-as-a-service 
Networking
AAPT to expand into infrastructure-as-a-service
By Ry Crozier | Mar 15, 2011 | 1 Comment 
Diversifies hosted business beyond Google's enterprise platform.
 
Skype now free ad-supported software 
Software
Skype now free ad-supported software
By Liam Tung | Mar 8, 2011 | 2 Comments 
Targeted audio ads coming your way.
 
Salmat slides on Telstra call centre loss 
Training & Development
Salmat slides on Telstra call centre loss
Mar 7, 2011 | 1 Comment 
May deadline to find new jobs for staff.
 
Telstra lays off Ballarat call centre contractors 
Telco/ISP
Telstra lays off Ballarat call centre contractors
By Ry Crozier | Jan 27, 2011 | Comment Now 
Agency tells staff.
 
Centrelink trials call recording technology 
Strategy
Centrelink trials call recording technology
By Liz Tay | Nov 30, 2010 | Comment Now 
Monitors employees' screens, calls in ongoing trial.
 
Oakeshott backs Telstra's Grafton employees 
Telco/ISP
Oakeshott backs Telstra's Grafton employees
By Liz Tay | Sep 27, 2010 | 3 Comments 
MP ‘surprised’ at Telstra’s plan to close regional call centre.
 
ACCC to call 64 Kbps expert in Optus case 
Telco/ISP
ACCC to call 64 Kbps expert in Optus case
By Ry Crozier | Sep 16, 2010 | 6 Comments 
Supersonic speed claims disputed.
 
Scammers charge fees for free register 
Oddware
Scammers charge fees for free register
Sep 1, 2010 | Comment Now 
Do Not Call targeted.
 
Telstra call centres jammed by speech recognition outage 
Telco/ISP
Telstra call centres jammed by speech recognition outage
By Liz Tay | Jul 20, 2010 | 7 Comments 
Customers advised to use live chat.
 
AAPT to move Sydney call centre to the Philippines 
Telco/ISP
AAPT to move Sydney call centre to the Philippines
By Negar Salek | Jun 30, 2010 | 5 Comments 
Local centre to be shut down in October.
 
Soul failure exposed in Sydney home invasion 
Telco/ISP
Soul failure exposed in Sydney home invasion
May 7, 2010 | 2 Comments 
Mobile caller's location couldn't be confirmed.
 
Conroy moves to avert Do Not Call rego troubles 
Telco/ISP
Conroy moves to avert Do Not Call rego troubles
Apr 30, 2010 | 5 Comments 
Backflips on business number inclusion.
 
Gotalk gets July court date with ACMA 
Telco/ISP
Gotalk gets July court date with ACMA
By Ry Crozier | Apr 9, 2010 | Comment Now 
Alleged breaches of do not call register.
 
Greens aim to make Do Not Call registration permanent 
Telco/ISP
Greens aim to make Do Not Call registration permanent
By Liz Tay | Mar 18, 2010 | 2 Comments 
Do Not Call -- ever.
 
Optus wins Telstra confidentiality breach ruling 
Telco/ISP
Optus wins Telstra confidentiality breach ruling
By Ry Crozier | Mar 5, 2010 | 5 Comments 
Can seek profits as damages.
 
Optus chases Telstra confidentiality breach ruling 
Telco/ISP
Optus chases Telstra confidentiality breach ruling
By Ry Crozier | Feb 12, 2010 | 2 Comments 
Potential claim against Telstra's long-distance call profits.
 
Microsoft and HP partner to simplify IT environments 
Strategy
Microsoft and HP partner to simplify IT environments
By Daniel Robinson | Jan 14, 2010 | Comment Now 
Collaborate on next-gen infrastructure.
 
Skype update includes call transfer feature 
Software
Skype update includes call transfer feature
By Rosalie Marshall | Dec 12, 2009 | Comment Now 
4.2 beta for Windows released.
 
Feds cough up extra coin for 'do not call' register changes 
Telco/ISP
Feds cough up extra coin for 'do not call' register changes
By Ry Crozier | Nov 27, 2009 | 3 Comments 
Changes give option to tailor marketing call exclusions.
 
Salesforce teams with Cisco for call centre package 
Networking
Salesforce teams with Cisco for call centre package
By Shaun Nichols | Oct 6, 2009 | Comment Now 
New service combines Unified Communications with Service Cloud.
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