Tag: bpo

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Sri Lanka offers tax holiday for IT outsourcing 
Strategy
Sri Lanka offers tax holiday for IT outsourcing
By Brett Winterford | May 24, 2011 | Comment Now 
Aussie companies get up to 12 years tax free.
 
Salmat slides on Telstra call centre loss 
Training & Development
Salmat slides on Telstra call centre loss
Mar 7, 2011 | 1 Comment 
May deadline to find new jobs for staff.
 
MphasiS opens Wollongong facility 
Strategy
MphasiS opens Wollongong facility
By Liz Tay | Oct 25, 2010 | Comment Now 
Indian outsourcer opens 250-seat centre.
 
Salmat opens new offshoring centre 
Strategy
Salmat opens new offshoring centre
By Liz Tay | Sep 10, 2010 | Comment Now 
Philippines facility to handle Australian queries.
 
BlueScope Steel renews BPO deal 
Strategy
BlueScope Steel renews BPO deal
By Liz Tay | Jun 4, 2010 | 1 Comment 
Renews contract with Capgemini.
 
Knowledge process outsourcing set for take-off 
Strategy
Knowledge process outsourcing set for take-off
By Phil Muncaster | May 4, 2009 | Comment Now 
Knowledge process outsourcing (KPO) could finally be stepping out of the shadow of business process outsourcing (BPO), as firms look to reduce costs and improve service ...
 
HCL opens new development centres 
Security
HCL opens new development centres
By Ry Crozier | Aug 21, 2008 | Comment Now 
Indian IT services provider HCL has set up two new development and support centres in Sydney and Melbourne.
 
BPO success demands sophisticated metrics 
Strategy
BPO success demands sophisticated metrics
By Rosalie Marshall | May 12, 2008 | Comment Now 
Business leaders are rapidly changing how they measure the success of their business process outsourcing programmes, reports analyst house NelsonHall.
 
Fuji Xerox Australia acquires KAZ BPO Division  
Hardware
Fuji Xerox Australia acquires KAZ BPO Division
By Lilia Guan | Aug 3, 2007 | Comment Now 
Fuji Xerox strengthens managed services offering. But at what cost to resellers?
 
Half of BPO deals will sour by 2009 
Strategy
Half of BPO deals will sour by 2009
By Robert Jaques | Aug 24, 2006 | Comment Now 
Gartner predicts trouble ahead for business process outsourcing.
 
Concerto signs Melbourne BPO provider UCMS 
Software
Concerto signs Melbourne BPO provider UCMS
By Fleur Doidge | Sep 17, 2004 | Comment Now 
US contact centre applications vendor Concerto Software has signed a Melbourne-based business process outsourcing specialist, UCMS.
 
Powerlan leaps into BPO with $12m deal 
Software
Powerlan leaps into BPO with $12m deal
By Fleur Doidge | Jan 8, 2004 | Comment Now 
Software vendor and services provider Powerlan has made its first big leap into business process outsourcing (BPO), forming a wholly-owned subsidiary to win a $12 million ...
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