Tags: bigpond , telstra

Networking

BigPond emails will be stored overseas

By Brett Winterford | Feb 10, 2012 | Comment Now

Some 4.2 million email accounts will fall under foreign jurisdictions.

Software

Telstra shifts BigPond email to Windows Live

By Ry Crozier | Feb 10, 2012 | Comment Now

All data to be migrated to Microsoft cloud.

Telco/ISP

Telstra investigates mail delivery issue

By Liz Tay | Feb 6, 2012 | Comment Now

Hundreds of BigPond customers unable to receive email.

Security

Telstra shuts down systems after privacy breach

By Brett Winterford | Dec 12, 2011 | Comment Now

Update: Privacy Commissioner steps in as 60,000 passwords reset.

Telco/ISP

BigPond emails still await delivery to some

By Nate Cochrane | Sep 22, 2010 | Comment Now

Swirls with discontent from last week's outage despite Telstra assurances.

Telco/ISP

'Everything back to normal', says BigPond

By Nate Cochrane | Sep 17, 2010 | 6 Comments

But Telstra won't circulate incident report explaining four-day email outage.

Telco/ISP

Widespread problems with Telstra BigPond

By Nate Cochrane | Sep 14, 2010 | 9 Comments

Emails safe but no word on when services will be back up for all users.

Security

Telstra warns of scam BigPond email

Aug 26, 2010 | 4 Comments

Offers customers ability to dob in a hoax.

Telco/ISP

Survey: iiNet takeover likely to cheer AAPT surfers

Aug 2, 2010 | Comment Now

WestNet acquisition points the way, says Roy Morgan.

Software

Telstra BigPond axes Linux mirror

By Ry Crozier | Jun 28, 2010 | 8 Comments

Unmetered content service gets the chop.

Hardware

Telstra's T-Box arrives for under $300

By Daniel Long | Jun 17, 2010 | 1 Comment

Combines BigPond TV and HD digital TV channels with PVR functionality.

Telco/ISP

Telstra scraps wireless excess usage charges

By Ben Grubb | Jan 14, 2010 | Comment Now

Introduces new plans.

Telco/ISP

Telstra raises ISP ire over BigPond price drops

By Ry Crozier | Dec 8, 2009 | 12 Comments

No equivalent fall in wholesale costs.

Telco/ISP

Telstra revamps business unit setup

Nov 30, 2009 | 1 Comment

Product group split; new operations and customer service units.

Telco/ISP

Telstra unleashes new broadband prices

Nov 26, 2009 | 21 Comments

Discounts for longer contracts and bundling.

Telco/ISP

Telstra turns to Twitter for customer support

By Munir Kotadia | Aug 28, 2009 | 2 Comments

Now we are tweeting.

Telco/ISP

Telstra BigPond refuses to participate in net filter trials

By Ry Crozier | Dec 8, 2008 | Comment Now

Australia’s largest ISP Telstra has ruled out participating in the Federal Government’s controversial Internet filtering trial due to what it calls ‘customer management issues’.

Software

Telstra blames Spam Act for impersonal Tweets

Oct 2, 2008 | Comment Now

Telstra has hit back at claims its BigPond Twitter support feed is bot-like, arguing that personalising the messages would contravene the Spam Act.

Telco/ISP

Telstra faces backlash on Twitter

By Ry Crozier | Sep 30, 2008 | Comment Now

Telstra BigPond’s foray into Twitter has been widely criticised by social media experts and even the ISP’s own customer service staff, blog posts reveal.