Tags: bigpondRemove, supportRemove

Telstra blames Spam Act for impersonal Tweets 
Oct 2, 2008 | Comment Now 
Telstra has hit back at claims its BigPond Twitter support feed is bot-like, arguing that personalising the messages would contravene the Spam Act.
 
Telstra faces backlash on Twitter 
By Ry Crozier | Sep 30, 2008 | Comment Now 
Telstra BigPond’s foray into Twitter has been widely criticised by social media experts and even the ISP’s own customer service staff, blog posts reveal.
1
Sign up to receive iTnews email bulletins
   FOLLOW US...
 

Latest VideosSee all videos »

Latest Comments
Polls
Should the Government enact new legislation to protect copyright holders in the digital age?

   |   View results
Yes
  18%
 
No
  82%
TOTAL VOTES: 714

Vote