Tags: baseRemove, customerRemove

Optus restructuring drags down net profit 
By Allie Coyne | Aug 14, 2014 | Comment Now 
Workforce transformation hits bottom line.
 
How Service NSW uses data to create ‘healthy competition’ 
By Paris Cowan | Jul 31, 2014 | Comment Now 
Real-time performance dashboards critical to constant improvement.
 
Vodafone still bleeding mobile customers 
By Allie Coyne | Jul 23, 2014 | Comment Now 
Turnaround strategy not yet stemming losses.
 
LinkedIn to face customer lawsuit over email addresses 
Jun 16, 2014 | Comment Now 
Judge rules email practices may be damaging.
 
Vodafone sheds one million mobile customers 
By Allie Coyne | May 21, 2014 | Comment Now 
User base falls below five million.
 
Telstra pours $650 million into mobile infrastructure 
 
Telstra Global nears transformation finish-line 
By Ry Crozier | Nov 21, 2013 | Comment Now 
'Heart-lung' systems transplant comes in ahead of schedule.
 
Telstra trial to bring solar power into exchanges 
By Ry Crozier | Nov 4, 2013 | Comment Now 
Cutting energy costs with technology trials.
 
Telstra to back up base stations with fuel cells 
By Ry Crozier | Oct 31, 2013 | Comment Now 
New power source added to design standards.
 
VHA expects fresh round of customer losses 
By Ry Crozier | Oct 22, 2013 | Comment Now 
Clean out of non-revenue generating users.
 
Telstra expands 4G network rollout 
By Ry Crozier | Jul 18, 2013 | Comment Now 
Targets 1500 more base stations for upgrade.
 
Fair Work Ombudsman to overhaul customer IT systems 
 
Defence switches on delayed CCTV project 
By Allie Coyne | Jul 3, 2013 | Comment Now 
Contract for base security program awarded.
 
NSW Govt expands transport smartcard trial 
Jun 3, 2013 | Comment Now 
Rollout focus shifts to train network.
 
Salesforce goes mobile for Service Cloud 
By Charis Palmer | Feb 26, 2013 | Comment Now 
But will it shift Australian thinking on customer data storage?
 
VHA flags more losses after another 443,000 customers walk 
By Ry Crozier | Feb 26, 2013 | Comment Now 
Hopes to stem mounting losses in 2014.
 
Twitter no solution for customer service 
By Joshua Gliddon | Feb 22, 2013 | Comment Now 
Social media akin to airing dirty laundry in public.
 
NBN Co again revises special access undertaking 
By Ry Crozier | Dec 21, 2012 | Comment Now 
Aligns with ISP feedback.
 
Brisbane Council to spend $353m on SAP 
By Ry Crozier | Jun 18, 2012 | Comment Now 
Major system transformation.
 
NBN contractors file fixed wireless plans 
By Ry Crozier | Jan 11, 2012 | Comment Now 
Build, lease costs begin to surface.
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Which is the most prevalent cyber attack method your organisation faces?




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Phishing and social engineering
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Advanced persistent threats
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Unpatched or unsupported software vulnerabilities
  11%
 
Denial of service attacks
  6%
 
Insider threats
  11%
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