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Quark attempts a rebirth against Adobe dominance

By Ashley Clark
11 June 2008 01:48PM
Tags: quark | attempts | rebirth | against | adobe | dominance

Publishing software company Quark is changing its focus to better adapt to the current online climate and reclaim markets where Adobe has typically ruled.

Quark’s first desktop design package, QuarkXpress, was once the industry standard for desktop publishing throughout the late 1980s and early ‘90s, until it fell to Adobe’s InDesign Creative Suite and lost much of the market share in several regions, including Australia.

Since his entry into the company 18 months ago, new CEO Ray Schiavone has been visiting the Quark customer base to find out their biggest concerns in adapting to the increasingly online publishing world.

“We found that they had been very focused historically on their print publication, and over time with the Web and hand held devices coming on the scene, they have to address different audiences and media types,” Schiavone said.

“Most of the customers had accommodated the onset of the Web by creating a manual and redundant publishing workflow to publish material on the Web or to hand held device.”

“They told us they spent 30 to 40 percent of cost on getting content into appropriate formats for print or Web, which is largely just a manual, cut and paste process.”

From his conversations with customers, Schiavone decided to redirect the company’s focus from a “feature war” over desktop publishing with Adobe, to changing the publishing process for cross-platform content.

Quark’s relaunch is built around this focus, with the introduction of the Dynamic Publishing Solution (DPS), which Schiavone says acts as a single source to automate publishing across different mediums.

“You can write content in one place and the information can be sent to a number of different publications and syndicated out, systems can grab the information, format it appropriately for the publication, and deliver to print, the Web, or a handheld device,” he said.

Quark will still continue to offer its QuarkXpress software to compete with InDesign but Schiavone says DPS is just about offering something extra that he believes Adobe won’t venture into.

“I would imagine that they’re thinking about different directions,” he said.

“Adobe has to worry about a much more broad market, as opposed to us who are just focused the publishing process.”

“I think it would be difficult taking that size company and turning it from a shrink-wrap company into an enterprise software company.”

   


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Thoughts on this article? Add a comment below.
Comments: 2
Interesting! I had thought that Quarks problems were more that they had been ripping off customers (especially in Australia) for so long, and their after sales service had been so bad, people had just got sick of them.
Maybe I should forgive them for charging more than the whole of Adobes Suite then!!!
iTnews - comments icon Posted by funkygJun 11, 2008 4:38 PM
Hi funkyg,

You're not incorrect in that Quark for many years didn't focus enough attention on its customers. Having myself been in this industry for more than 14 years and seen Quark from both within and outside, I can personally tell you that the company has changed hugely over the past 3-4 years.

The changes have been far reaching from service and support improvements and changes in pricing and policies to really getting the products, vision and strategy on track.

These changes have likely been more evident in some markets than others and I think Australia and New Zealand is a market that we are only latterly giving the attention it deserves. We're not there yet in terms of where we want to be (no company ever is) but I believe we're on the right track investing in Quark people in the field.

Having just been at the drupa show in Germany (largest print and publishing show in the world) and shown QuarkXPress 8 to 5000 plus people on the Quark booth, I can tell you the response to the software has been fantastic from long-time QuarkXPress users, new users and former users.

However it's not just about QuarkXPress, the Dynamic Publishing Solution and vision that our CEO has been outlining in Australia this week is set to revolutionise again how our customers publish. There's lots more to come in this area and some exciting customers working with the solution already.

For Quark it's good that we have competition in the market and we believe it's great for our customers and even those who aren't our customers. A competitive environment should mean greater choice and better products aligned with what customers want. Shame there isn't such competition anymore in many of the other software categories in this industry to drive innovation this way.
iTnews - comments icon Posted by Gavin DrakeJun 13, 2008 9:33 PM
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