McAfee VirusScan upgrade blocks Lotus Notes email

Powered by SC Magazine
 

Workers that use the Lotus Notes email application are being locked out of their inboxes after installing the latest version of McAfee's anti-virus software, the security company has warned.

Mail access is blocked once the computer has been upgraded with McAfee’s VirusScan Enterprise 8.5i and IBM’s email application is already installed.

Workers using the email manager receive a pop-up warning that they are not authorised to use the application. The pop-up can be closed, but the employee will not be able to continue using the program.

This problem can reoccur and affects networks using Lotus Notes versions 6.0 and 7.0, according to an advisory on McAfee’s website.

The issue is limited to a few customers running Lotus Notes who have installed the latest version of McAfee VirusScan,” a spokesperson for the security firm said in a statement.

McAfee’s engineering team is working hard to resolve this and the company is keeping customers informed of developments.

The Californian company has issued no solution to date, but recommends that businesses disable the server database and server mailbox scanners in the software.

However, IBM advises organisations to “completely disable” the anti-virus product.

 
 
 
Top Stories
Making a case for collaboration
[Blog post] Tap into your company’s people power.
 
Five zero-cost ways to improve MySQL performance
How to easily boost MySQL throughput by up to 5x.
 
Tracking the year of CIO churn
[Blog post] Who shone through in 12 months of disruption?
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
Which is the most prevalent cyber attack method your organisation faces?




   |   View results
Phishing and social engineering
  68%
 
Advanced persistent threats
  4%
 
Unpatched or unsupported software vulnerabilities
  11%
 
Denial of service attacks
  6%
 
Insider threats
  12%
TOTAL VOTES: 1052

Vote