Westpac online banking suffers two days of downtime

 

Update: Up last night, offline in the morning.

Issues with Westpac's online and mobile banking systems have extended into a second day, going down this morning after coming back online last night.

Westpac customers were unable to access mobile and online banking yesterday from 10am to 7pm. 

Westpac last night advised the system was back up and running and it was investigating the cause.

But online and mobile banking services went down again from around 9am this morning until 4pm this afternoon.

The bank declined to comment on the cause but said it was working on a fix.

Responding to reports of a distributed denial of service (DDoS) attack being behind the outage a bank spokesperson said there was 'absolutely no indication of malicious activity directed at Westpac'.

Westpac is preparing for the introduction of a new online and mobile banking platform, to be underpinned by Fiserv technology.

It is scheduled for release around late 2013 or early 2014. Westpac signed the deal for the system in July 2010.

The bank revealed in May it had delivered the first two of six releases for the new online platform during the first six months of 2013.

IT solution and service provider Remasys independently monitors the performance of the big four banks. Below is the company's graph of Westpac's response performance from 7am Thursday to 11am Friday.

The dark blue line refers to Westpac's Home Page. All other data refers to the online banking funtions.

 

"Where there is missing data (i.e. every transaction apart from the home page), this means that we don’t have response times for that period because those functions weren’t available to test. [ie. page unavailable message]," a Remasys spokesperson said.

Update 4pm 2/8/13: Westpac said it had restored full functionality to online and mobile banking services.

"We take systems reliability extremely seriously, are very disappointed by inconvenience to our customers and will undertake a thorough review," it said in a statement.

"Our sincerest apologies to all and thanks for your patience."

Copyright © iTnews.com.au . All rights reserved.


Westpac online banking suffers two days of downtime
 
 
 
Top Stories
ANZ looks to life beyond the transaction
If digital disruptors think an online payments startup could rock the big four, they’ve missed the point of why people use banks, says Patrick Maes.
 
What InfoSec can learn from the insurance industry
[Blog post] Another way data breach laws could help manage risk.
 
A ten-point plan for disrupting security
[Blog post] How can you defend the perimeter when it’s in the cloud?
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Pass on carbon tax savings, warns ACCC
Jul 24, 2014
The ACCC is warning businesses that supply "regulated goods" to pass on any cost savings ...
Have customers that won't pay debts?
Jul 10, 2014
The ACCC and ASIC have updated their advice when it comes to collecting debts.
Carpet cleaner faces court over online testimonials
Jul 4, 2014
The ACCC has initiated proceedings against A Whistle (1979) Pty Ltd, the franchisor of Electrodry...
You can now get 15GB of free online storage using Microsoft OneDrive
Jun 25, 2014
Cloud storage has reached both the capacity and price where it's a viable alternative to local ...
Another clever trick you can perform with Xero
Jun 25, 2014
Here is another way to reach out to particular subsets of your customers using Xero.
Latest Comments
Polls
What is delaying adoption of public cloud in your organisation?







   |   View results
Lock-in concerns
  29%
 
Application integration concerns
  3%
 
Security and compliance concerns
  27%
 
Unreliable network infrastructure
  9%
 
Data sovereignty concerns
  21%
 
Lack of stakeholder support
  3%
 
Protecting on-premise IT jobs
  4%
 
Difficulty transitioning CapEx budget into OpEx
  3%
TOTAL VOTES: 1039

Vote