McAfee update chaos sparks user fury

Powered by SC Magazine
 

Enterprises offered hotfix, consumers asked to reinstall.

McAfee customers had internet access severed and were left exposed to malware after the company issued a glitched anti-virus update.

The update affected all Windows McAfee suites and VirusScan products including the latest version of VirusScan Enterprise and McAfee Security Center.

Anti-virus signature updates (DAT 6807, 6808) would disable the anti-virus clients, and in some cases sever internet access.

McAfee overnight issued an enterprise 100Mb Super DAT (Hotfix 793640) and a consumer fix (DAT 6809) for the borked updates which it rated as ‘critical’.

Enterprise customers had to apply the hotfix as a product update through the e-policy orchestrator, while consumers were advised to remove McAfee from affected machines and re-install the product in order for the fix to be applied.

Furious enterprise and business customers posted comments yesterday on the McAfee blog claiming they were left high and dry after thousands of machines within their companies were left exposed by the updates.

“I currently have over 3000 endpoints with this problem - solution ASAP please McAfee,” customer Derosa wrote.

Another customer, Bostjanc, said they had 46 of 152 machines affected. “Soo theoretically if one of those users … gets a virus and spreads out to rest of the 45 computers, what then?"

“Then I'm f***ed as an anti-virus technical support.”

Another user had 70 systems of 2100 affected, including two "high profile" users. 

Meanwhile, some consumers took to McAfee’s Facebook account to vent anger where support officers were assisting with technical support.

The borked update followed one issued by McAfee in April that crashed email services, and another by Microsoft for its anti-virus product that flagged Google as hosting the malicious Blackhole exploit kit.

AusCERT security analyst Jonathan Levine said organisations should test antivirus updates before live deployment.

“Everything should be tested before going live as part of best practice,” Levine said.

But he doubted many organisations would bother with testing.

Some users writing on the SANS Internet Storm Center supported the suggestion, saying the cost of testing may outweigh the resources to fix “the occasional glitch”.

Others had comprehensive testing procedures. One McAfee user ran an 18-hour delayed deployment schedule in their organisation in which an evaluation branch would test DAT files on a group of servers and workstations before releasing it to another branch for staggered deployment the next day.

“This has saved us during the bad DAT times … if there is an issue, we are usually only one or two DAT releases behind but catch up during the day,” they said.

Copyright © SC Magazine, Australia


McAfee update chaos sparks user fury
 
 
 
Top Stories
Hockey flags billion-dollar Centrelink mainframe replacement
Claims 30 year-old tech is holding Govt back.
 
Ombudsman wants to monitor warrantless metadata access
Requests ability to report publicly.
 
Frugality as a service: the Amazon story
Behind the scenes, Amazon Web Services is one lean machine.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...

Latest VideosSee all videos »

The great data centre opportunity on Australia's doorstep
The great data centre opportunity on Australia's doorstep
Scott Noteboom, CEO of LitBit speaking at The Australian Data Centre Strategy Summit 2014 in the Gold Coast, Queensland, Australia. http://bit.ly/1qpxVfV Scott Noteboom is a data centre engineer who led builds for Apple and Yahoo in the earliest days of the cloud, and who now eyes Asia as the next big opportunity. Read more: http://www.itnews.com.au/News/372482,how-do-we-serve-three-billion-new-internet-users.aspx#ixzz2yNLmMG5C
Interview: Karl Maftoum, CIO, ACMA
Interview: Karl Maftoum, CIO, ACMA
To COTS or not to COTS? iTnews asks Karl Maftoum, CIO of the ACMA, at the CIO Strategy Summit.
Susan Sly: What is the Role of the CIO?
Susan Sly: What is the Role of the CIO?
AEMO chief information officer Susan Sly calls for more collaboration among Australia's technology leaders at the CIO Strategy Summit.
Meet the 2014 Finance CIO of the Year
Meet the 2014 Finance CIO of the Year
Credit Union Australia's David Gee awarded Finance CIO of the Year at the iTnews Benchmark Awards.
Meet the 2014 Retail CIO of the Year
Meet the 2014 Retail CIO of the Year
Damon Rees named Retail CIO of the Year at the iTnews Benchmark Awards for his work at Woolworths.
Robyn Elliott named the 2014 Utilities CIO of the Year
Robyn Elliott named the 2014 Utilities CIO of the Year
Acting Foxtel CIO David Marks accepts an iTnews Benchmark Award on behalf of Robyn Elliott.
Meet the 2014 Industrial CIO of the Year
Meet the 2014 Industrial CIO of the Year
Sanjay Mehta named Industrial CIO of the Year at the iTnews Benchmark Awards for his work at ConocoPhillips.
Meet the 2014 Healthcare CIO of the Year
Meet the 2014 Healthcare CIO of the Year
Greg Wells named Healthcare CIO of the Year at the iTnews Benchmark Awards for his work at NSW Health.
Meet the 2014 Education CIO of the Year
Meet the 2014 Education CIO of the Year
William Confalonieri named Healthcare CIO of the Year at the iTnews Benchmark Awards for his work at Deakin University.
Meet the 2014 Government CIO of the Year
Meet the 2014 Government CIO of the Year
David Johnson named Government CIO of the Year at the iTnews Benchmark Awards for his work at the Queensland Police Service.
Q and A: Coalition Broadband Policy
Q and A: Coalition Broadband Policy
Malcolm Turnbull and Tony Abbott discuss the Coalition's broadband policy with the press.
AFP scalps hacker 'leader' inside Australia's IT ranks.
AFP scalps hacker 'leader' inside Australia's IT ranks.
The Australian Federal Police have arrested a Sydney-based IT security professional for hacking a government website.
NBN Petition Delivered To Turnbull's Office
NBN Petition Delivered To Turnbull's Office
UTS CIO: IT teams of the future
UTS CIO: IT teams of the future
UTS CIO Chrissy Burns talks data.
New UTS Building: the IT within
New UTS Building: the IT within
The IT behind tomorrow's universities.
iTnews' NBN Panel
iTnews' NBN Panel
Is your enterprise NBN-ready?
Introducing iTnews Labs
Introducing iTnews Labs
See a timelapse of the iTnews labs being unboxed, set up and switched on! iTnews will produce independent testing of the latest enterprise software to hit the market after installing a purpose-built test lab in Sydney. Watch the installation of two DL380p servers, two HP StoreVirtual 4330 storage arrays and two HP ProCurve 2920 switches.
The True Cost of BYOD
The True Cost of BYOD
iTnews' Brett Winterford gives attendees of the first 'Touch Tomorrow' event in Brisbane a brief look at his research into enterprise mobility. What are the use cases and how can they be quantified? What price should you expect to pay for securing mobile access to corporate applications? What's coming around the corner?
Ghost clouds
Ghost clouds
ACMA chair Chris Chapman says there is uncertainty over whether certain classes of cloud service providers are caught by regulations.
Was the Snowden leak inevitable?
Was the Snowden leak inevitable?
Privacy experts David Vaile (UNSW Cyberspace Law and Policy Centre) and Craig Scroggie (CEO, NextDC) claim they were not surprised by the Snowden leaks about the NSA's PRISM program.
Latest articles on BIT Latest Articles from BIT
What are Microsoft Office 365 'Groups'?
Apr 24, 2014
It's one of the biggest changes we're seeing in software like Microsoft Office. Click here for a ...
Preview of new PowerPoint tool Office Mix announced
Apr 23, 2014
PowerPoint users might be interested in some new developments coming up that might change the ...
Another phone with Telstra's Blue Tick: The Samsung Galaxy S5
Apr 8, 2014
Samsung's latest flagship phone joins Telstra's list of recommended handsets for customers in ...
Run an online shop? This might be worth bookmarking
Mar 28, 2014
Things like Australian safety standards are probably the last thing on your mind, but just ...
Vodafone switches on 4G in Tasmania: list of locations
Mar 28, 2014
See a list of locations in Tasmania that now have access to 4G via Vodafone's network.
Latest Comments
Polls
Which bank is most likely to suffer an RBS-style meltdown?





   |   View results
ANZ
  20%
 
Bankwest
  9%
 
CommBank
  12%
 
National Australia Bank
  17%
 
Suncorp
  24%
 
Westpac
  19%
TOTAL VOTES: 1514

Vote