Office Live migrations down Melbourne IT customer portal

 

Microsoft cloud customers make last-minute domain shifts.

Melbourne IT customers were unable to access its self-service portal intermittently this week after the provider was flooded by last-minute migrations off Microsoft’s Office Live Small Business (OLSB) service.

Microsoft previously offered its OLSB customers web hosting and cloud-based email, with “customised web addresses” from Melbourne IT.

The service – available in North America, France, Germany, India, Japan and Britain – was discontinued on May 1 in favour of Microsoft’s latest software-as-a-service suite, Office 365. OLSB was not available to Australian users.

Although the change came into effect this week, it was announced 18 months ago, with some 285,000 OLSB customers reminded to move to Office 365 or an alternative host in February.

A Melbourne IT spokesman said demand for phone support and its web-based domain management tool had increased significantly in the past month as a result of the imminent closure of the service.

“Customers have had some time to move across; however, a lot of people have left it to the end,” he said, noting that the registrar had received 12,000 support calls per week in April, compared to 2000 calls a week usually.

“A domain transfer process can be quite complex ... In the past three to four months, we’ve had extremely high volumes.”

The spokesman said that Melbourne IT had prepared for the increased load by doubling its contact centre agents and adding an unspecified number of servers to support its My Account self-service website.

However, he said “a piece of third party code” had initially prevented the website from utilising the additional web server capacity, resulting in an outage from 3am on Tuesday.

Melbourne IT said the issue was rectified by 8.30am on Tuesday, although sources told iTnews that customers continued to face difficulties on Wednesday morning.

Melbourne IT expected similar issues to have affected other international domain registrars in recent weeks, as they took on former OLSB customers.

Australian webhosts Netregistry and UberGlobal reported no increase in customer service load in the period.

Copyright © iTnews.com.au . All rights reserved.


Office Live migrations down Melbourne IT customer portal
 
 
 
Top Stories
Microsoft confirms Australian Azure launch
Available from next week.
 
NBN Co names first 140 FTTN sites
National trial extended.
 
Cloud, big data propel bank CISOs into the boardroom
And this time, they are welcome.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Do you direct debit customers? Read this
Oct 10, 2014
Authorities have been targeting direct debit practices with iiNet and Dodo receiving formal ...
Optus expands 4G coverage
Oct 10, 2014
If you rely on an Optus phone for work you might be interested to know that there are now 200 ...
Microsoft Office is now free for some charities
Oct 10, 2014
Microsoft has announced that eligible Australian non-profit organisations and charities can now ...
Vodafone lights up 4G in Adelaide
Oct 9, 2014
Live and work in Adelaide? Vodafone has switched on its 4G network in the city and suburbs.
Next year tradies will be able to take payments using ingogo
Oct 3, 2014
Ingogo is going to provide a card payment service for Xero users.
Latest Comments
Polls
In which area is your IT shop hiring the most staff?




   |   View results
IT security and risk
  25%
 
Sourcing and strategy
  12%
 
IT infrastructure (servers, storage, networking)
  23%
 
End user computing (desktops, mobiles, apps)
  13%
 
Software development
  26%
TOTAL VOTES: 236

Vote
Would your InfoSec team be prepared to share threat data with the Australian Government?

   |   View results
Yes
  62%
 
No
  38%
TOTAL VOTES: 74

Vote