TPG pays fines over misleading bundles

 

Slap on the wrist over 'free VoIP minutes'.

Discount ISP TPG has again come under fire from Australia’s competition watchdog, paying two infringement fines after being found to have misled customers in its advertising.

The ISP has paid $13,200 in fines in relation to advertising ‘500 free VoIP minutes’ as part of a broadband bundle plan.

On closer inspection, the Australian Competition and Consumer Commission found that the customer would only gain access to these calls if all calls were a minimum duration of ten minutes and terminated in one of six Australian capital cities (Sydney, Melbourne, Brisbane, Adelaide, Canberra or Perth.)

The ACCC had previously taken affront to TPG’s marketing of ‘unlimited’ broadband plans for $29.95 per month – despite these plans requiring phone line rental at an additional $30 per month.

ACCC chairman Rod Sims said the competition watchdog was “tired of correcting” fine-print qualification in telecommunications industry advertising, and will continue to meter out fines.

 “The ACCC has repeatedly put the telecommunications industry on notice that it will not tolerate misleading advertising, and is concerned that consumers are regularly still not offered transparent and clear information about the price, terms and conditions for their services.

 “The ACCC will take an increasingly aggressive approach to send the message that this kind of misleading advertising will not be tolerated,” Sims said.

Copyright © iTnews.com.au . All rights reserved.


TPG pays fines over misleading bundles
 
 
 
Top Stories
ATO releases long-awaited Bitcoin guidance
Everyday investors escape the tax man.
 
Why the Weather Bureau’s new supercomputer is a 'gamechanger'
IT transformation starts to reap results.
 
Sydney Trains chief thinks beyond Opal
Plots app to help you find a seat on the train.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Run a small business in western Sydney?
Aug 15, 2014
This event might be of interest if you're looking to meet other people with a similar interest ...
Buying a tablet? Microsoft's Surface Pro 3 goes on sale this month
Aug 8, 2014
Microsoft has announced its Surface Pro 3 will go on sale in Australia on 28 August from ...
Apple's top MacBook Pro with Retina is now cheaper
Aug 1, 2014
Apple has updated its MacBook Pro range with faster processors and new pricing, including ...
Pass on carbon tax savings, warns ACCC
Jul 24, 2014
The ACCC is warning businesses that supply "regulated goods" to pass on any cost savings ...
Have customers that won't pay debts?
Jul 10, 2014
The ACCC and ASIC have updated their advice when it comes to collecting debts.
Latest Comments
Polls
Which is the most prevalent cyber attack method your organisation faces?




   |   View results
Phishing and social engineering
  66%
 
Advanced persistent threats
  3%
 
Unpatched or unsupported software vulnerabilities
  12%
 
Denial of service attacks
  7%
 
Insider threats
  11%
TOTAL VOTES: 419

Vote