TPG pays fines over misleading bundles

 

Slap on the wrist over 'free VoIP minutes'.

Discount ISP TPG has again come under fire from Australia’s competition watchdog, paying two infringement fines after being found to have misled customers in its advertising.

The ISP has paid $13,200 in fines in relation to advertising ‘500 free VoIP minutes’ as part of a broadband bundle plan.

On closer inspection, the Australian Competition and Consumer Commission found that the customer would only gain access to these calls if all calls were a minimum duration of ten minutes and terminated in one of six Australian capital cities (Sydney, Melbourne, Brisbane, Adelaide, Canberra or Perth.)

The ACCC had previously taken affront to TPG’s marketing of ‘unlimited’ broadband plans for $29.95 per month – despite these plans requiring phone line rental at an additional $30 per month.

ACCC chairman Rod Sims said the competition watchdog was “tired of correcting” fine-print qualification in telecommunications industry advertising, and will continue to meter out fines.

 “The ACCC has repeatedly put the telecommunications industry on notice that it will not tolerate misleading advertising, and is concerned that consumers are regularly still not offered transparent and clear information about the price, terms and conditions for their services.

 “The ACCC will take an increasingly aggressive approach to send the message that this kind of misleading advertising will not be tolerated,” Sims said.

Copyright © iTnews.com.au . All rights reserved.


TPG pays fines over misleading bundles
 
 
 
Top Stories
Beyond ACORN: Cracking the infosec skills nut
[Blog post] Could the Government's cybercrime focus be a catalyst for change?
 
The iTnews Benchmark Awards
Meet the best of the best.
 
Telstra hands over copper, HFC in new $11bn NBN deal
Value of 2011 deal remains intact.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Xero prepares for key feature coming in 2015
Dec 19, 2014
Xero users will be able to track how their business is comparing to other Xero users.
More 4G from Optus in Darwin
Nov 21, 2014
Click to see where Optus has expanded coverage to the suburbs near Darwin.
Optus steps up regional 4G coverage
Nov 20, 2014
Once 700Mhz services are working, Optus claims regional users will have a "faster and more ...
This Huawei 4G phone costs $99
Nov 12, 2014
The $99 Huawei Ascend Y550, available through Vodafone, enters the budget market as one of the ...
4G smartphones: Microsoft's Lumia 830
Nov 7, 2014
Microsoft has announced its flagship Windows Phone, the Nokia Lumia 830 4G, will be available in ...
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  39%
 
Your insurance company
  4%
 
A technology company (Google, Facebook et al)
  8%
 
Your telco, ISP or utility
  8%
 
A retailer (Coles, Woolworths et al)
  3%
 
A Federal Government agency (ATO, Centrelink etc)
  19%
 
An Australian law enforcement agency (AFP, ASIO et al)
  14%
 
A State Government agency (Health dept, etc)
  6%
TOTAL VOTES: 1852

Vote
Do you support the abolition of the Office of the Information Commissioner?