CommBank vendors to address MacBook gripes

 

Staff raise software issues.

The Commonwealth Bank has asked its technology suppliers to address user experience issues after deploying some 6000 MacBook Air devices in its new “activity-based workplace” last year.

Between June 2011 and February 2012, the bank issued a total of 6200 MacBook Air, MacBook Pro and Dell laptops to staff at Commonwealth Bank Place, in Sydney’s CBD.

A majority of users received 11-inch MacBook Air devices, configured by integrator HP to boot directly into CommBank’s Windows XP standard operating environment (SOE).

But sources say some staff have been unhappy with the move from CommBank’s traditional Dell workstations because of performance issues and software bugs in the Apple machines.

A Commonwealth Bank spokesman said it actively sought staff feedback on their experiences with the new technology and would continue to work with them to facilitate the transition.

He declined to discuss feedback the bank had received but said CommBank was “working proactively with our various technology service providers” to improve user experience.

“The move to the new premises and introduction of activity-based working is a significant change for staff, and we continue to work closely with staff to ensure a smooth transition,” he said.

“This includes giving staff numerous opportunities and ways to provide feedback on all aspects of their new environment, including their experience with workplace technology.

“We are using this feedback to identify ways to further improve their daily working experience.”

According to IDC software analyst Vanessa Thompson, software issues may have arisen from how the MacBook devices – which typically run Apple’s operating system – were configured to boot directly into Windows.

Thompson did not expect many difficulties in using Apple’s in-built Boot Camp software to run Windows on a hard disk partition, with Boot Camp allowing Windows to assign memory space and prioritise application processes optimally.

But if CommBank required software to be customised, it may have affected application speed and reliability, she said.

“With the Airs configured to boot the Windows XP SOE directly from the bare-metal machine, HP may have had to re-code some of the applications to execute in this manner," Thompson said.

“The difficulty would be in making sure the applications will stand up in this environment and remain robust, particularly as the applications may be architected to run in a Windows environment.”

In a March 2011 report on supporting Apple devices in the enterprise, analyst firm Gartner predicted that the number of Macs in the enterprise would double between 2010 and 2013.

Although enterprise applications tended to run on the Windows operating system (OS), Gartner expected the number of OS-neutral applications – such as browser-based applications – to surpass those that required Windows this year.

Copyright © iTnews.com.au . All rights reserved.


CommBank vendors to address MacBook gripes
Staff at Commonwealth Bank Place.
 
 
 
Top Stories
First look: Microsoft Outlook for iOS
[Update] Office productivity suite for iOS completed with Outlook.
 
NewSat defaults on $26m in overdue Lockheed payments
Jabiru-1 satellite build hits further hurdles.
 
IBM denies plans to cut 112k jobs
But admits to further restructuring.
 
 
Staff at Commonwealth Bank Place.
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest articles on BIT Latest Articles from BIT
Microsoft Outlook is now on iPhone and iPad: why could this be useful?
Jan 30, 2015
Microsoft today released Office for Android and Outlook for iOS - complementing the other Office ...
Franchisees, here's something you should know about
Jan 23, 2015
You need to know the Code if you are a franchisee or franchisor as the penalties are significant.
Xero users rejoice! Quoting has finally arrived
Jan 23, 2015
It has taken years, but Xero has at last added integrated quoting to its online accounting software.
You can now get a no-contract wi-fi tablet from Telstra
Jan 17, 2015
Telstra has began selling wi-fi tablets out of contract without paying extra for cellular ...
Get your business ready for 2015: mobile payments
Jan 2, 2015
These handy apps from MYOB, Xero and others can reduce your administrative load and improve ...
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  36%
 
Your insurance company
  5%
 
A technology company (Google, Facebook et al)
  9%
 
Your telco, ISP or utility
  8%
 
A retailer (Coles, Woolworths et al)
  4%
 
A Federal Government agency (ATO, Centrelink etc)
  18%
 
An Australian law enforcement agency (AFP, ASIO et al)
  14%
 
A State Government agency (Health dept, etc)
  7%
TOTAL VOTES: 3108

Vote
Do you support the abolition of the Office of the Information Commissioner?

   |   View results
I support shutting down the OAIC.
  27%
 
I DON'T support shutting the OAIC.
  73%
TOTAL VOTES: 992

Vote