Network failure knocks out BBC

Powered by SC Magazine
 

Faulty switch takes out BBC's websites for an hour

The BBC is looking into the causes of a technical failure that knocked its web estate down for an hour last night.

BBC News editor Steve Herrmann said the sites were down for a full hour, but came back live at about midnight.

"We haven't yet had a full technical debrief, but it's clear it was a major network problem," he posted to the BBC blog.

BBC staff suggested over Twitter it was down to a "faulty switch" or configuration problems. Others suggested that it looked like a problem with the BBC's DNS servers.

A BBC news report said Siemens, which provides the broadcaster's IT support, was looking into the problem, but its engineers got the sites back online by powering down equipment and turning it back on again.

During the outage, many took to Twitter to suggest more dramatic causes, including a distributed-denial-of-service attack by Anonymous.

"It's not often we get a message from the BBC's technical support teams saying, 'Total outage of all BBC websites'," Herrmann said.

"We'd like to apologise to everyone who couldn't get onto the BBC News website during that time," he added.

Update: The BBC's controller for digital distribution, Richard Cooper, has issued an explanation to the outage, saying multiple failures knocked the sites offline.

"Our systems are designed to be sufficiently resilient (multiple systems, and multiple data centres) to make an outage like this extremely unlikely," he said in a blog post.

"I'm afraid that last night we suffered multiple failures, with the result that the whole site went down."

"For the more technically minded, this was a failure in the systems that perform two functions," he added.

"The first is the aggregation of network traffic from the BBC's hosting centres to the internet. The second is the announcement of 'routes' onto the internet that allows BBC Online to be 'found.' With both of these having failed, we really were down."

He said the BBC would take a "hard look" at its systems to ensure such a fault didn't happen again.

This article originally appeared at pcpro.co.uk

Copyright © PC Pro, Dennis Publishing


Network failure knocks out BBC
 
 
 
Top Stories
Photos: iTnews Benchmark Awards countdown begins
Just a few days left until entries close for 2014.
 
Australian Govt to rethink cyber security strategy
Six-year old policy to be refreshed.
 
The failure of the antivirus industry
[Blog post] Insights from AVAR 2014.
 
 
Sign up to receive iTnews email bulletins
   FOLLOW US...
Latest Comments
Polls
Who do you trust most to protect your private data?







   |   View results
Your bank
  38%
 
Your insurance company
  3%
 
A technology company (Google, Facebook et al)
  8%
 
Your telco, ISP or utility
  8%
 
A retailer (Coles, Woolworths et al)
  2%
 
A Federal Government agency (ATO, Centrelink etc)
  20%
 
An Australian law enforcement agency (AFP, ASIO et al)
  15%
 
A State Government agency (Health dept, etc)
  5%
TOTAL VOTES: 1040

Vote